Shipping Policy
Most orders are shipped via USPS. To receive a rushed delivery, orders must be received prior to 2 PM Eastern Time Monday to Friday and will be processed that day (for products in stock only; some exceptions may apply). Orders taken after 2 PM Monday to Friday will be processed the next business day. If an ordered product is on backorder, the customer will be notified as soon as possible. We ask that you please allow 2 to 8 business days for ground shipments, depending on customer location in the U.S. All ground delivery orders will be processed in the order we receive them. If a customer accepts promotions or offers for free shipping, please be aware that Alchemy & Dawn service reserves the right to void the offer on excessively large or heavy orders (this is a rare occurrence). Any orders placed on Fridays, Saturdays, Sundays, or national holidays, will be processed the next business day. Customers DO NOT have to place an order or enter a credit card number to view their final shipping cost. You can simply go to “checkout” and enter your shipping and billing information during the first step of checkout.
Back Orders. Inventory levels may vary, due to order volume. Our inventory is extensive; however, there are times when backorders may occur. The customer will be notified as soon as possible via phone or email when this condition occurs and told the adjusted price of their modified order, should any other items be withstanding. According to customer preference at that time, the order will then be shipped as complete. We do NOT ship items separately in case of a backorder.
Cancellations or Shipping Changes. Immediately after an order is placed, it goes into our automated fulfillment system and will be processed, in most cases, the same day. The product may be returned according to our return policy. Once an order is submitted, shipping and billing options cannot be changed. It is your responsibility to contact our customer service department if you wish to change any information you have already provided and submitted.
Typos And Substitutions. www.alchemyanddawn.com is not responsible for errors or typos of any kind in relation to products on the website, including those of the product description or price. www.alchemyanddawn.com reserves the right to substitute any product on our site for one of a different size; these substitutions will always be made to a larger size, providing better value to the customer.
PO, APO, and FPO. Boxes All Packages shipped to U.S. Post Office, APO, and FPO Boxes will be shipped using US Postal Services. Orders should arrive within 2-10 business days (for items in stock only).
Customer errors that result in wrong products being shipped, wrong orders due to a change of mind by the customer, or any other errors that occur for reasons other than www.alchemyanddawn.com's error, will be refunded to the customer for the amount of merchandise only, excluding shipping and handling cost, only if items are returned within 30 days of purchase and are unopened and unused. In the case of merchandise returned that is eligible for any free shipping offer, and such offer return reduces the order amount below the free shipping requirement, we shall deduct the free shipping charge from the customer's total return credit before the restocking fee is charged. In the event of returns that are a result of an error by www.alchemyanddawn.com, we’ll send a replacement item featuring the correct product and pay for shipping charges both ways.
Credit And Exchange of incorrect products will be processed only after receipt of the item and after the item is inspected and accepted by www.alchemyanddawn.com. We require up to 15 days to process a return and issue a refund. USPS will be used to ship all replacement merchandise.
Return Policy
Thank you for your product purchase! We want you to be completely satisfied with your purchase and to ensure you are, please make sure you have had your esthetics professional assess your skin and/or wellness condition and walk you through the proper use and contraindications of your product purchase. If for any reason you did not receive an assessment or consultation please let us know.
Returns are handled on a case-by-case basis and are reviewed by management prior to any credit or exchange of product. If a return is approved product must be in its original state as they were on the day purchased, unopened, and include the gift with purchase when applicable.
Within six (6) months of purchase, Accounts can return products for credit for approved reasons, including but not limited to, defective or damaged products or adverse reactions.
Returns will not be accepted for Osmosis Beauty Wellness Supplements and Elixirs, empty containers, improper use of products, expired products, or buyer's remorse.
All Returns may be subject to a 25% restocking fee.
Approved refunds may be subject to a 5% service fee.
Missing/damaged products in each order must be reported within 3 business days of receipt.